Back to Home

    Refund & Cancellation Policy

    Last updated: August 28, 2026

    Bid-request bookings (free quotes)

    Launching a bid request on Smarter Service is free — no credit card is collected and nothing is charged. You may cancel a bid request at any time before accepting a bid, at no cost. If you have already accepted a bid and need to cancel, contact us as soon as possible before your installer is dispatched and we will cancel at no charge.

    Fixed-price orders (paid online)

    Fixed-price installations are paid securely online through Stripe. You are entitled to a full refund for any fixed-price order cancelled before your installer has been dispatched to your address. To cancel, call or text (825) 782-9095 or email service@smarterservice.ca with your order confirmation.

    Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

    After installation

    Completed installations are covered by your installer's 30-day workmanship warranty, and equipment is covered by the manufacturer's warranty. If something isn't right after your install, contact us and we will coordinate a resolution with your installer.

    Contact

    Smarter Service Inc. · 2626 Croydon Dr, Surrey, BC V3S 0S8 · (825) 782-9095 · service@smarterservice.ca