1. Who We Are

Smarter Service (the "Platform") is an online marketplace that connects homeowners ("Customers") with independent, licensed tradespeople ("Contractors"). The Platform is operated by Smarter Service Inc., a technology company. We are not a plumbing company, contractor, or home-services provider. We do not perform, supervise, or guarantee any installation or repair work.

2. Information We Collect

We may collect the following categories of information:

Account information: name, email address, phone number, and password.
Property information: address, home type, equipment details provided during the quoting process.
Photos: images of your current installation you voluntarily upload.
Usage data: pages visited, clicks, device type, IP address, browser type, and referring URLs.
Cookies & tracking: see our Cookie Policy for details.
Payment information: processed by our third-party payment processor; we do not store credit card numbers.

3. How We Use Your Information

To operate the Platform, match you with Contractors, and facilitate scheduling.
To communicate with you about your quote, booking, and account.
To improve our services, including adaptive pricing and AI-powered features.
To comply with legal obligations.
To detect fraud and enforce our Terms of Service.

4. Information Sharing

We share your information only as follows:

With Contractors: your name, address, scheduling preferences, and job details necessary for the Contractor to perform the work.
Service providers: hosting, analytics, email, SMS, and payment processing partners.
Legal compliance: when required by law, court order, or governmental request.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the email below.

6. Security

We use commercially reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at service@smarterservice.ca.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Platform after changes constitutes acceptance.